Privacy Policy

Langlee Trading Pty Ltd (ABN 93 687 333 811) trading as LÜP Reuse Network (“LÜP”, “we”, “us”) respects your privacy. This policy explains how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Email — to create your account, sign you in with a one-time code, and send service messages.
• Payment method — when you save a card, Stripe stores your card details and gives us a secure token. We never see or store your full card number.
• Borrow and return activity — which bowls you borrow and return, when, and at which venues; any non-return charges.
• Approximate location — the postcode you enter and, only if you allow it, your device location, to show nearby venues.
• Support and technical information — what you send us, and basic technical data needed to run a secure app.

We don’t intentionally collect sensitive information.

Why we collect and use it

To provide the Service (accounts, sign-in, borrowing/returning, the venue finder); to process the $5 non-return charge if a bowl isn’t returned within 7 days; to communicate with you; to run, secure and improve the Service and prevent fraud; to meet legal obligations (such as tax records); and to produce aggregated, de-identified impact statistics that don’t identify you.

Who we share it with

We share information with service providers who help us run LÜP, under contracts requiring them to protect it: Stripe (payments), Supabase (database and sign-in, hosted in Sydney), Resend (transactional email), Google Maps (venue finder), and Vercel (hosting). We don’t sell your personal information. We may disclose it if required by law or in connection with a sale of the business (with your rights preserved).

Automated charging

If a borrowed bowl isn’t returned within 7 days, our system automatically charges $5 per bowl to your saved card, off-session, based on your borrow and return records. We send reminders beforehand and a receipt afterwards, and you can ask us to review any charge.

Marketing

Service messages (sign-in codes, confirmations, return reminders, charge notices) are a necessary part of the Service and aren’t marketing. We send marketing only if you’ve opted in, and every marketing message includes a simple unsubscribe.

Security and how long we keep it

We take reasonable technical and organisational steps to protect your information, including using a PCI-compliant payment processor (Stripe) so we never hold raw card numbers. We keep personal information only as long as we need it, except where the law requires us to keep it (for example, transaction and tax records). You can ask us to delete your account and information; we’ll delete or de-identify it when we no longer need it, except information we’re required by law to retain.

Overseas disclosure

Some providers store or process information outside Australia (for example, in the United States). Where that happens, we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles, and we remain accountable to you for it.

Accessing, correcting and complaining

You can ask to access or correct the personal information we hold about you by emailing support@lupit.com.au. If you think we’ve breached the Australian Privacy Principles, contact us and we’ll aim to resolve it; if you’re not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. If a data breach is likely to cause serious harm, we’ll act under the Notifiable Data Breaches scheme.

Contact

Langlee Trading Pty Ltd (ABN 93 687 333 811) trading as LÜP Reuse Network, 26 Langlee Ave, Waverley NSW 2024 · support@lupit.com.au