Terms of Use

These Terms govern your use of LÜP — borrowing and returning LÜP bowls through our app, and related communications (the “Service”). By creating an account, saving a payment method, or borrowing a bowl, you agree to these Terms and our Privacy Policy. If you don’t agree, please don’t use the Service.

How LÜP works

You borrow reusable bowls from partner venues through the app. Borrowing is free. If you return every bowl within 7 days, you pay nothing. You can return bowls at any LÜP venue — not only where you borrowed them. A return is recorded when it’s confirmed through the Service at a venue.

The bowls remain ours

Bowls are and remain the property of LÜP. Borrowing a bowl is a loan (a bailment), not a sale. Please take reasonable care of bowls and use them only for their ordinary purpose (carrying food or drink for personal use).

Your payment method and authorisation

To borrow, you save a payment method at sign-up. Your card details are stored and processed by Stripe, our payment processor — LÜP never sees or stores your full card number.

You authorise LÜP (and Stripe, on our instruction) to charge your saved payment method, without you being present (“off-session”), the non-return charge described below if a bowl isn’t returned within 7 days. This is a one-off, condition-triggered charge — not a subscription, deposit, or recurring payment. You can remove your card or close your account at any time once you have no bowls outstanding.

If a bowl isn’t returned

If a bowl isn’t returned within 7 days, you agree to pay $5 per un-returned bowl. LÜP runs a shared, circulating pool of reusable bowls; a bowl that isn’t returned has to be replaced so the network keeps working. This charge reflects our cost of replacing the bowl and is a modest, agreed amount — not a penalty.

• We send you reminders before the 7-day window ends, so you can still return and avoid any charge.
• You avoid the charge entirely by returning the bowl(s) at any LÜP venue in time.
• If you’re charged by mistake (for example, you did return the bowl), contact support@lupit.com.au and we’ll investigate and refund a charge made in error. Please contact us before disputing with your bank so we can fix it quickly.
• This is the only amount you can be charged for using the Service — no late fees, no interest, no escalating amounts.

Your rights under the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that can’t lawfully be excluded. The rest of these Terms apply subject to those rights.

Our responsibility

Subject to your rights above, and to the maximum extent permitted by law, LÜP isn’t liable for indirect or consequential loss arising from the Service. Nothing limits liability that can’t be limited by law (including for death or personal injury caused by negligence, or for fraud). Please use bowls safely and hygienically for food.

Your account

You sign in with your email and a one-time code, and you’re responsible for activity under your account — tell us promptly if you suspect unauthorised use. You can close your account once you have no bowls outstanding. We may suspend or end access if you breach these Terms or misuse the Service, giving you notice and a chance to fix things where reasonable.

Communications

We send service messages (sign-in codes, borrow/return confirmations, return reminders, charge notices) as a necessary part of the Service — these aren’t marketing. We only send marketing if you’ve opted in, and every marketing message lets you unsubscribe.

Changes to these Terms

We may update these Terms for a legitimate reason. We’ll post the updated Terms with a new effective date and, for material changes, give you reasonable advance notice. Changes won’t apply retrospectively to a charge already incurred.

Complaints and governing law

If something’s wrong, contact us first at support@lupit.com.au. You also have rights under the Australian Consumer Law. These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales. This doesn’t limit rights you have under laws that can’t be excluded.

Contact

Langlee Trading Pty Ltd (ABN 93 687 333 811) trading as LÜP Reuse Network, 26 Langlee Ave, Waverley NSW 2024 · support@lupit.com.au