LÜP Reuse Network — Customer Terms of Use
Effective date: 1 September 2026 · Version: 1.1 · Provider: Langlee Trading Pty Ltd (ABN 93 687 333 811) trading as “LÜP Reuse Network” (“LÜP”, “we”, “us”, “our”), 26 Langlee Ave, Waverley NSW 2024.
1. About these terms
1.1 These Terms of Use (“Terms”) govern your use of the LÜP service — the LÜP web app, borrowing and returning LÜP bowls, and related communications (the “Service”).
1.2 By creating an account, saving a payment method, or borrowing a bowl, you agree to these Terms and to our Privacy Policy (app.lupit.com.au/privacy). If you don’t agree, don’t use the Service.
1.3 We may update these Terms — see clause 14.
2. Definitions
- Bowl — a reusable container (and lid) owned by LÜP and made available through the network.
- Partner Venue — a café, restaurant or other outlet participating in the LÜP network.
- Borrow — taking a Bowl from a Partner Venue through the Service.
- Return Window — 7 days from the time you Borrow a Bowl.
- Keep Price — the price to keep a Bowl you don’t return within the Return Window: $5 per Bowl, GST inclusive (clause 8). Paying it makes the Bowl yours.
- Saved Payment Method — the card or wallet you authorise us to charge (clause 7).
3. Eligibility
3.1 You must be at least 18 years old and able to enter a binding contract. You also need a Saved Payment Method to Borrow (clause 7).
3.2 You agree to give accurate information and keep your account details current.
4. Your account
4.1 You create your account and sign in either with your email and a one-time code, or with Apple Pay or Google Pay (which gives us the email linked to your wallet). You’ll normally stay signed in on that device afterwards, so keep your device secure — anyone using it can borrow or return under your account. You’re responsible for activity under your account; tell us promptly if you suspect unauthorised use (support@lupit.com.au).
4.2 We may send you service messages — sign-in and email-verification codes, a welcome message when you set up your Saved Payment Method, borrow, return and swap confirmations, return reminders, and notices about charges, waivers and refunds. These are part of the Service and are not marketing (see clause 16). You can turn some confirmations off in the app; messages we must send to operate the Service or to tell you about a charge are still sent.
5. How LÜP works
5.1 At a Partner Venue you Borrow one or more Bowls through the Service.
5.2 Borrowing is free and there’s no deposit. If you return every Bowl within the Return Window, you pay nothing.
5.3 You may return Bowls at any Partner Venue, not only where you borrowed — see the current list at app.lupit.com.au/venues.
5.4 A return is recorded when it’s confirmed through the Service at a Partner Venue. We email you a confirmation (unless you’ve switched those off — clause 4.2), and every Borrow and return is listed in the app under My LÜPs, so you always have a record. If you hand a Bowl back but the return isn’t recorded correctly, contact us at support@lupit.com.au with any details that help us verify it (for example, when and which venue), and we’ll investigate and correct it.
5.5 A return only counts when a Bowl is handed in at a Partner Venue and confirmed through the Service. Leaving a Bowl somewhere that isn’t a Partner Venue, or that we can’t confirm through the Service, is not a recorded return, and the Return Window keeps running until a valid return is made.
5.6 Swapping. At a Partner Venue you can swap — hand Bowls back and take fresh ones in the same visit. Each Bowl you take starts a new 7-day Return Window, and the Bowls you hand back are credited as returns under clause 5.7.
5.7 Limits and corrections. There’s a limit on how many Bowls you can take in a single Borrow, shown in the app at the time. If the number recorded is wrong, you can correct it yourself in the app for a short period (about 10 minutes) after the Borrow; after that, contact us and we’ll fix it (clause 5.4). When you return Bowls, they’re credited against your oldest outstanding Borrow first.
6. The Bowls remain ours
6.1 While a Bowl is in your possession it remains LÜP’s property — borrowing a Bowl doesn’t transfer ownership to you. If you don’t return a Bowl within the Return Window, you keep it for the Keep Price and it becomes yours (clause 8). If we waive the Keep Price, the Bowl still becomes yours and you pay nothing.
6.2 While a Bowl is in your possession you must take reasonable care of it and use it only for its ordinary purpose (carrying food/drink for personal consumption).
6.3 Bowls circulate for reuse across the network, and are cleaned and inspected between uses by the Partner Venue so they’re food-safe when issued to you.
7. Saved Payment Method and your authorisation
7.1 To Borrow, you save a payment method at sign-up. Your card details are stored and processed by Stripe, our payment processor; LÜP never sees or stores your full card number.
7.2 You authorise LÜP (and Stripe on our instruction) to charge your Saved Payment Method, without you being present (“off-session”), the $5 Keep Price described in clause 8 — to keep any Bowl you don’t return within the Return Window. We send you reminders before the Return Window ends and a receipt after any charge, but we don’t need to ask you again at the time of the charge.
7.3 This is a one-off, condition-triggered charge that only occurs if you don’t return a Bowl in time. It is not a subscription, deposit, or recurring payment. No money is held by LÜP on your behalf.
7.4 You can update your Saved Payment Method at any time. To remove it, or to close your account, email us at support@lupit.com.au — we handle these requests by hand, so please allow us a little time. We can do this once you have no Bowls outstanding and nothing left to pay, at which point no further charge can arise (clause 13).
7.5 We keep a record of your acceptance of these Terms and your authorisation (including date/time and version) as evidence of your consent.
7.6 If your Saved Payment Method stops working. You need a working Saved Payment Method to Borrow. If yours expires, is removed, or is declined in a way that means it can no longer be used, you won’t be able to borrow again until you save a working one. A one-off declined payment doesn’t stop you borrowing. This isn’t a suspension under clause 13 — your account stays open, any Bowls you already have are unaffected, and their Return Windows keep running.
8. If you don’t return a Bowl — keeping it for $5
8.1 Return every Bowl within the Return Window (7 days) and you pay nothing. If you don’t return a Bowl within the Return Window, we may charge the Keep Price of $5.00 per Bowl (GST inclusive) to your Saved Payment Method, and the Bowl becomes yours — whether or not we charge you (clause 8.4).
8.2 The Keep Price. The Keep Price is the price of the Bowl. Once it’s charged, the Bowl is yours to keep and reuse, and we email you a receipt (a tax invoice showing GST).
8.3 Reminders. Before the Return Window ends we send you reminders so you can still return the Bowl and pay nothing. Reminders are a courtesy — not receiving one (for example, if an email doesn’t arrive) doesn’t extend the Return Window.
8.4 How we charge. If a Bowl isn’t returned by the end of the Return Window, we may charge the $5 Keep Price for that Bowl to your Saved Payment Method off-session (without you needing to be present). At launch we check each case before charging; as the Service grows, that check may be replaced by the system making the charge automatically. We may also waive the Keep Price — we’re not obliged to charge it, and not charging on one occasion doesn’t stop us charging on another.
8.5 If you think a charge is wrong. If you returned a Bowl but were still charged, or you think a charge is incorrect, contact us at support@lupit.com.au as soon as you can — we’ll investigate and refund any charge made in error. Please contact us first so we can fix it quickly; you can also contact your card provider if you need to.
8.6 The $5 Keep Price is the only amount you can be charged for using the Service. We don’t charge late fees, interest, deposits, or escalating amounts.
8.7 After you’ve kept a Bowl. Once the Return Window passes and the $5 Keep Price is charged, the Bowl is yours — the purchase is complete and isn’t reversed by a later return, so a late return doesn’t generate a refund. You’re welcome to keep using it (each Bowl is built for 300+ uses), or drop it at any Partner Venue if you’d rather put it back into the network. This is separate from clause 8.5, which covers charges made in error.
8.8 If a payment fails. If we can’t collect the $5 Keep Price from your Saved Payment Method (for example, the card has expired or is declined), we may let you know and ask you to add or update a payment method. The Keep Price stays payable, but we won’t add any late fee, interest or other charge.
9. Your responsibilities
9.1 Return Bowls within the Return Window and take reasonable care of them.
9.2 Don’t use Bowls for anything other than their ordinary purpose; don’t damage, alter, sell or give them away.
9.3 Use the Service honestly and don’t attempt to defeat return tracking or the charge mechanism.
10. Fees
10.1 Borrowing is free to you. The only amount you may be charged is the $5 Keep Price if you keep a Bowl (clause 8). Partner Venues, not customers, pay LÜP’s network fees.
11. Your rights under the Australian Consumer Law
11.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded (“Non-Excludable Rights”).
11.2 To the extent we are permitted to, the rest of these Terms apply subject to your Non-Excludable Rights.
12. Our liability
12.1 Clause 11 prevails over this clause. Subject to your Non-Excludable Rights:
12.2 To the maximum extent permitted by law, LÜP is not liable for indirect, special or consequential loss arising from the Service.
12.3 To the maximum extent permitted by law, and subject to your Non-Excludable Rights (clause 11), LÜP’s total liability to you for any claim connected with the Service is limited to $100.
12.4 Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud, to the extent the law prevents that limitation.
12.5 You’re responsible for using the Bowl for its intended purpose and following any reasonable care or use instructions we provide.
12.6 Availability of the Service. We work to keep the Service running well, but — like any web app — it may sometimes be unavailable, interrupted, or affected by maintenance, updates, or issues with networks and third-party providers outside our control. We provide the Service on a reasonable-efforts basis and don’t promise it will be uninterrupted or error-free. This clause is subject to clause 11 (your Non-Excludable Rights under the Australian Consumer Law).
13. Suspension, termination and closing your account
13.1 You can close your account at any time once you have no Bowls outstanding — email support@lupit.com.au (clause 7.4).
13.2 We may suspend or end your access where reasonably necessary to prevent fraud, misuse or abuse of the Service, to protect the security or integrity of the Service, to comply with the law, or where you materially breach these Terms. Where reasonable, we’ll give you notice and a chance to fix the issue first.
13.3 Ending your account doesn’t remove your obligation to return outstanding Bowls or pay a Keep Price already incurred. In practice we only close an account once nothing is outstanding (clause 7.4), so this rarely arises.
14. Changes to these Terms
14.1 We may update these Terms for a legitimate reason (for example, to reflect changes to the Service or the law). We’ll post the updated Terms with a new effective date and, for material changes, give you reasonable advance notice (for example, by email or in-app).
14.2 If you don’t agree with a change, you can stop using the Service and close your account (clause 13) before the change takes effect. If we change the Keep Price, the change won’t affect a Borrow you’ve already made — the Keep Price that applied when you borrowed a Bowl keeps applying to that Borrow.
15. Privacy
15.1 We handle your personal information in line with our Privacy Policy (app.lupit.com.au/privacy), which sets out how we apply the Australian Privacy Principles.
16. Communications
16.1 Service messages (listed in clause 4.2) are sent as a necessary part of the Service and aren’t marketing.
16.2 We send marketing only if you’ve opted in, and every marketing message lets you unsubscribe. See the Privacy Policy.
17. Complaints and disputes
17.1 If something’s wrong, contact us first at support@lupit.com.au; we’ll try to resolve it quickly.
17.2 You also have rights under the Australian Consumer Law and may contact the ACCC or your state consumer-protection agency. Privacy complaints: see the Privacy Policy (and the OAIC).
18. Governing law
18.1 These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
18.2 Wherever you live, nothing in these Terms takes away any rights you have under consumer protection laws that can’t be excluded.
19. General
19.1 Entire agreement — these Terms and the Privacy Policy are the whole agreement between you and us about the Service.
19.2 Severance — if any part is unenforceable, the rest continues.
19.3 Assignment — you can’t transfer your account; we may assign these Terms to a related entity or successor on notice, without reducing your rights.
19.4 Contact — Langlee Trading Pty Ltd t/as LÜP Reuse Network, 26 Langlee Ave, Waverley NSW 2024 · support@lupit.com.au.